Friday, October 7, 2022
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3 AI Customer Service Assistants You Can Trust

Are AI customer service assistants the future of the industry? NerdSimple believes they are.

Customer service is an essential part of running a successful business

Chances are, you know this from experience. You’ve been stuck on hold for an hour only to be disconnected. You’ve had to repeat your problem to five different people before getting to someone who can help you. Maybe you were never helped at all.

It leaves a bad taste in your mouth and likely changes your impression of the company. Need proof? See below.

  • According to a 2020 SalesForce survey, 89% of consumers are more likely to return to a brand after a good customer service experience.
  • The same survey states that 83% of consumers expect to speak with a representative immediately.
  • A 2018 Microsoft customer survey found that 61% of consumers switched brands due to poor customer service.

How AI can help with customer service

If you’re a business owner, you need stellar customer service, and AI customer service assistants can help.

Customer service is essential, but it’s also time-consuming, and since time is money, it turns out to be a costly part of running a company. If you own a startup company or a small business, your options are typically:

  1. Do it yourself (which keeps you from other parts of the business and may result in burnout).
  2. Outsource (which may affect communication standards).
  3. Hire a customer care team (which is effective but expensive).

We’re here to offer a fourth option: AI customer service.

The top 3 AI customer service bots for business

Below are three AI customer service assistants you can trust to take care of your customers.

LiveChat

LiveChat offers an AI chatbot you can design to fit your customer needs without knowing how to code. Simply drag and drop within the conversation builder and test it within the builder to ensure you like how it looks from a customer’s point of view. Use the Chat Widget to add this feature to your website.

In addition, LiveChat acquires customer data to create more personalized experiences and assist with lead generation. You can also sign up for their HelpDesk feature, which lets you assign tickets, should your customers run into an issue that requires more hands-on assistance.

This platform is trusted by major brands like McDonald’s, PayPal, and Mercedes Benz. It integrates with Twitter, WhatsApp, Message Translator, Zoom, Facebook Messenger, Helpdesk, and more.

Collect.chat

The Collect.chat crew saw the need for a more “human-friendly” chatbot, and they delivered. They offer drag-and-drop options for aesthetics as well as conversation options. View a demo of the builder here. If you prefer, you can choose a template.

Collect.chat offers chatbots for surveys, appointment bookings, meetings, and, of course, customer service. Features include calendar integration, time zone detection, widgets, and more. Save the time you spend sifting through emails to schedule an appointment, and offer customers 24/7 service with Collect.chat.

It’s trusted by brands like Airbnb, TechStars, and even the UK government website.

Solvvy

Solvvy may be the most customizable AI customer service assistant we’ve looked at so far. It has several aesthetic options, ensuring the bot content is on brand. Solvvy utilizes the latest AI tech, as researched by Carnegie-Mellon University, which means it sounds shockingly natural for a bot.

Solvvy can direct customers to the correct agent, or, in many cases, it can solve the problems by itself. Integrations allow Solvvy to provide agents with detailed reports, so issues are resolved quickly, and it can answer basic questions (“Where is my package?”) and even walk customers through a sale on your eCommerce website.

Join brands like Calm, Scribd, and Stash when you choose this AI customer service assistant.

Conclusion

There are a number of AI customer service assistants that can take the weight of providing excellent customer service off your shoulders. You can’t go wrong with LiveChat, Collect.chat, or Solvvy.

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The 4 Best CRM Tools for Managing a Sales Team

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Customer relationship management software has become a key component for sales teams. Which CRM tool is right for you?

What is CRM?

Customer relationship management software keeps businesses and organizations informed about clients and customers. They allow managers to collect and compile data such as contact info, sales opportunities, and service issues in one place. These tools also help with marketing and enable users to track campaigns easily.

The 3 Main Types of CRM systems

There are three types of CRM systems: operational, analytical, and collaborative.

1.       Operational CRM

This type of CRM focuses on leads—generating, converting, and retaining.  Its purpose is to streamline operations between departments and store information. How might operational CRM help your sales team? You can use it to manage and contact leads and make sales forecasts.

2.       Analytical CRM

Analytical CRM provides insight by gathering customer data and organizing it into trends. How would this help your sales team? Analytical CRM data can help your team learn preferences and pain points, allowing them to develop new, effective strategies for acquiring and keeping customers.

3.       Collaborative CRM

A Collaborative CRM is typically used in customer service rather than sales. Keep track of customer exchanges and identify preferred communication channels. How can this help your sales team? While it is more service-oriented, this type of CRM can be crucial for upselling.

Now that you know the types of customer relationship management software available, let’s look at some of the best ones on the market.

The Top 4 CRM’s to Consider For Your Business

Here is our list of 4 CRM tools for managing your sales team.

1.       Salesforce Sales Cloud – starting at $25/user/month

Sales is in its name—twice! We love that this CRM software is user-friendly and focuses on automation. Automate approval for expense reports, travel, and discounts, and customize your sales process in the CRM to fit your team’s needs exactly. Keep your sales team on track with real-time updates, build reports with drag-and-drop, and keep track of metrics using customer analytics software.

2.       Zoho – starting at $14/user/month

Zoho CRM caters to sales leaders by providing simple, all-in-one solutions for meetings, sales forecasts, training, and more. Migrate information from your current CRM, and access your data from any device. Zoho integrates seamlessly with existing apps, like LinkedIn and Google Workspace. Automate sales assignments using the criteria of your choice, and customize your sales processes. This tool has won several awards, and we can see why.

3.       HubSpot – starting at $0/user/month

This CRM tool offers contact management and a user-friendly sales dashboard that allows sales leaders to see how their team is doing in real-time. HubSpot CRM lets salespeople call and email leads straight from the app, and it also integrates with Gmail and Outlook, allowing team members to see when a potential customer opens an email. Track deals and stay organized using this popular and free CRM tool.

4.       Insightly – starting at $29/user/month

Insightly makes your CRM feel like a personal assistant. Their software will route leads to your sales team to ensure they follow up in the expected timeframe. Automate workflow, improve customer relationships with record-linking capabilities, and convert sales into projects while keeping all existing data intact. Perhaps the most impressive aspect is the ability to create a customized app for your team.

Conclusion

Although all of these customer relationship management tools center around streamlining workflow, these four have certain features that make them stand out. Whether your focus is on automation, integration, lead follow-up, or customer relations, there is a CRM tool that’s just right for managing your sales team.

Keep up with NerdSimple for more tech news, and don’t forget to follow us on Facebook, Twitter, and Instagram for access to exclusive giveaways.

Are All Wireless Earbuds Created Equal?

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School is back in session, and earbuds are showing up on a lot of supply lists. It got us thinking: Are all wireless earbuds created equal?

If you purchase an independently reviewed product or service through a link on our website, we may receive an affiliate commission. We appreciate our readers!

Where did wireless earbuds get their start?

The race to wireless earbuds began about the time Bluetooth became mainstream.

Bragi, a German company, created a successful Kickstarter campaign for wireless earbuds in 2014, but Swedish company Earin beat them to market. These devices were for listening only and came with a host of issues (as is the case with any revolutionary product), but before they could problem-solve, Apple entered the market.

Wireless earbuds took off when AirPods became available. Apple created a new standard for earbuds, allowing users to listen in one ear or both. They included a mic, as well as an auto play/pause feature and gesture controls.

Are Apple AirPods still in the lead?  

If you’re an Apple person, go with Apple AirPods Pro Wireless Earbuds. They work seamlessly with existing Apple products, such as the iPhone, iPad, and MacBook. At $179.99, they’re affordable, and they’ll pair easily with your existing devices. Besides sporting the Apple logo and tech, they have superior noise-canceling technology, three tips to ensure a good fit, and 4.5 hours of listening time on a single charge.

Skullcandy offers budget earbuds for the masses

If you’re afraid of losing your wireless earbuds, we recommend the new release from Skullcandy.

Considering the number of wireless earbuds I’ve found in parking lots (and the horror stories I’ve heard from fellow scatterbrained technophiles), I’ve never understood why it’s so easy to lose these things. Apple has tried to solve this issue with “Find My,” but it only works if the batteries aren’t dead.

Skullcandy has partnered with Tile to develop a line of wireless earbuds that are almost impossible to lose. The Skullcandy Indy Evo True Wireless In-Ear Earbuds use Tile technology to let you view your earbud’s last known location, use the Tile detector to help you find the earbud, and enlist the help of the Tile Network. They’re also budget-friendly at just $49.99.

As for specs, these offer touch control, noise cancellation, protection against dust and moisture, 3 EQ modes, and up to six hours of listening time on a single charge.

Edifier always offers excellent bang for your buck.

I love that Edifier cares about quality and my wallet equally. The Edifier NeoBuds Pro Hi-Res Bluetooth Earbuds aren’t the cheapest option on our list, but you get a lot for $129.99. They use six-mic noise canceling technology and certified High-Resolution sound through LHDC and LDAC support. These wireless earbuds optimize voice pickup for shockingly clear calls. Choose gaming mode, or if you’re a control freak (like myself), you may prefer to customize the EQ settings. It’s all possible through the Edifier App.

Charge these wireless earbuds via the USB charging cord for ten minutes to get one hour of listening time. We also love that these come with a whopping seven earbud tips to help you find your perfect fit.

Conclusion

If you already have Apple devices, we’d recommend sticking with AirPods. Apple is a trailblazer in the wireless earbud space (and every other space), and they’re still at the head of the pack.

If you’re new to the idea of wireless earbuds and want to give something decent a try without going broke, the Skullcandy earbuds are a steal at less than $50. We also highly recommend these for the students in your life because they’re hard to lose.

Edifier is the way to go if you’re looking for high-quality, dynamic wireless earbuds that won’t break the bank.

If you’re especially interested in noise-canceling headphones, you might enjoy our lineup here. Be sure to follow us on Facebook, Twitter, and Instagram for more tech news!

7 Cool Acer Accessories You Should Know About

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Acer is a well-known choice for those needing budget-friendly computer options. If you’re considering an Acer computer, don’t forget to look at Acer accessories.

If you purchase an independently reviewed product or service through a link on our website, we may receive an affiliate commission. We appreciate our readers!

Is Acer a reliable brand?

Although the brand rarely ranks number one on consumer lists, Acer almost always makes the top ten list. Reasons include affordability, battery life, gaming focus, and product range. The average lifespan of an Acer computer is 3-5 years, and considering you can get an Acer Aspire 1 for less than $300, it seems more than reasonable to us.

Does Acer only sell computers and laptops?

Once you have your Acer desktop or laptop, what’s next? You need to outfit the rest of your setup, but you just dropped a few hundred bucks on a new computer. Can you find accessories that are appealing and budget-friendly?

Yes, you can. Acer sells keyboards, mice, cases, headphones, cables, and more with styles and prices that are on point.

Top Acer accessories to check out today

Make sure you snag a good deal on these Acer accessories:

  1. Acer Nitro Gaming Backpack – $29.99

Acer has two themes for gaming equipment and accessories: Predator and Nitro. This Nitro gaming backpack complements the Nitro color scheme and provides water-resistant storage for your laptop, tablet, and accessories.

  1. Acer Wireless Keyboard & Mouse Antimicrobial Combo Set – $49.99

Not everyone cleans their computer accessories as often as they should (guilty!), so we like the antimicrobial option here. The three-button wireless mouse and 105-key keyboard in this bundle have 2.4GHz connectivity. Both mouse and keyboard are silent clickers, and the keyboard connects from up to 32 feet away.

  1. Acer Nitro TKL Gaming Keyboard – $44.99

This keyboard is specifically designed with gamers in mind, rated for up to 5 million keystrokes and including embedded multimedia keys. We like the look of the LED backlights, and you can choose from four brightness levels and three preset modes.

  1. Acer Predator Cestus 310 Gaming Mouse – $34.99

Like the rest of the line, the Predator gaming mouse utilizes the logo from the Predator movie franchise, and the attractive blue backlight highlights both the logo and the scrolling wheel. It has four-button control, an ergonomic design, and four DPI settings.

  1. Acer 27” AOPEN HC1 Curved Gaming Monitor – $229.99

This curved, widescreen monitor offers 1080p resolution and VA display. Acer made sure to include FreeSync technology, as well as a blue light filter and flickerless technology. It has one display port, an HDMI port, and a DVI port.

  1. Predator Galea 311 Gaming Headset – $79.99

This stereo gaming headset includes over five feet of cable length, and like the mouse, it also sports the Predator logo. The sound pressure maxes out at 115 dB with full-range frequency response. It has an omnidirectional microphone and cushioned earpads, making for a comfortable gaming experience.

Conclusion

Acer has great products at low prices. Whether you’re looking for back-to-school tech, gamer gear, or basic Acer accessories for occasional use, you can count on getting a good deal with this brand.

Keep up with NerdSimple on Facebook, Twitter, and Instagram for more tech tips and exclusive giveaways!

B2B Fintech: Banking For The Future Of Business

When you have a business, you need B2B services. One of these will probably be B2B banking. We’re diving into B2B banking and some of the best fintech options for businesses.

If you purchase an independently reviewed product or service through a link on our website, we may receive an affiliate commission. We appreciate our readers!

What Does B2B Stand For?

Let’s start with the basics. In the business world, B2B stands for business to business, while B2C stands for business to consumer. For example, a company that designs new payroll software provides a B2B service. Accounting software that makes it easier for someone to do personal taxes is a B2C product.

Plenty of companies operate in both spaces. For example, PayPal offers its services to the general public, helping consumers send and receive money and making online shopping a breeze. PayPal also offers debit cards and credit cards to consumers. However, the company has a separate platform for businesses. In addition to payment services, it provides invoicing, eCommerce and other POS options, and even small business loans.

What’s B2B Banking Good For?

If you’re a business owner, you’ll want a financial institution or fintech company that specializes in B2B banking.

When you establish a company, whether it’s an LLC or incorporation, one of the first things you’ll need is to separate your personal and business assets. If you’re looking into B2B banking for the first time, it’s probably safe to say that your business is relatively new. You’ll want a company with a high customer satisfaction rate, no fees, and low-interest loan opportunities.

Top 5 B2B Banking Providers

Here are some of our top choices for banks and fintech that serve businesses.

  1. Divvy – Divvy helps businesses of all sizes manage expenses, build credit, and pay employees. They offer lines of credit, a credit builder tool, and rewards for using their services.

What we like most: Earn 2.25% cash back when you use their services for ad spend with a secured credit line. We also like that they keep you from going over your marketing budget by allowing you to set a spending limit on multiple platforms.

  1. Relay – Relay focuses on small businesses. Their services include business checking, accounts payable, and easy integration with popular accounting tools.

What we like most: There are no account or overdraft fees and no minimum balance for business checking accounts. You can also utilize up to twenty individual checking accounts and request up to fifty debit cards for business use.

  1. Novo – Novo offers business checking and integration with several eCommerce platforms, like eBay, Esty, Stripe, and WooCommerce. They also offer perks to customers, like $150 in Snapchat ad credits and 30% off QuickBooks.

What we like most: No fees or minimum balance requirements. They also refund ATM fees.

  1. BlueVine – BlueVine offers checking, lending, and bill pay services. They aim to be the only banking solution you’ll need for your business, even allowing you to pay vendors that don’t accept credit.

What we like most: Earn 1.5% interest on balances up to $100,000—as long as you meet the monthly activity requirement.

  1. Bank of America – If you feel more comfortable with a traditional bank rather than a fintech service, Bank of America has excellent options for business owners. They cater to small and large businesses, highlighting different services for each. They do have fees (especially if you have a low balance in your account).

What we like most: They have a good reputation, and you can actually walk into a building and talk to someone if you need to.

Conclusion

Fintech seems to be taking over the B2B banking sector, and we’re okay with that. Choose Divvy, Novo, or BlueVine if you’d like one-stop shopping for your business’s B2B needs. Relay is great if you have employees that need access to a company card. If fintech isn’t your thing, you can always go traditional with Bank of America.

How Does RocketMoney Make Saving Money Easier?

Are you trying to get your finances under control but don’t know where to start? Or maybe you’re already tracking your spending but want to find ways to cut costs and save money?

In either case, TrueBill (Now RocketMoney) is the perfect tool for you. RocketMoney is an app that helps you manage your budget, track your expenses, and save money on your bills. It’s simple to use and easy to set up, and it can help you slash your expenses by hundreds of dollars each year.

If you purchase an independently reviewed product or service through a link on our website, we may receive an affiliate commission. We appreciate our readers!

Wait, Don’t You Mean TrueBill?

Indeed! As of August 17th, 2022, TrueBill became RocketMoney. Here’s their official announcement!

What began as Truebill, a bill management app created by 3 brothers in their basement, now helps 3.4 million members take control of their money every day. Backed by Rocket Companies, the app has evolved into a full-scale, comprehensive, financial empowerment tool. And to celebrate, they have a new name: Rocket Money. Rocket Money is everything you loved and trusted about Truebill, but with an improved look and feel. Take a peek and download Rocket Money on the App Store or Google Play. You can read more about this change here.

“When we first started writing about Truebill, they were a small financial app that emerged in 2015 to help people keep track of bills and cancel unwanted subscriptions. Nearly seven years later, they have grown into a full-scale, comprehensive, financial empowerment tool backed by Rocket Companies. And to celebrate, they have a new name: Rocket Money. Rocket Money is everything you loved and trusted about Truebill, but with an improved look and feel. Take a peek and download us on the App Store or Google Play. Read more here.”

What Is RocketMoney?

What is RocketMoney? RocketMoney is an app that helps you manage your money and save on your bills. It’s simple to use: just download the app, create an account, and link your bills.

RocketMoney will help you track your spending, find unused subscriptions, and negotiate lower rates on your bills. What’s more, RocketMoney is free to use!

So if you’re looking for a simple way to take control of your finances, TrueBill is the app for you.

Plus, RocketMoney is completely free to use! So if you’re looking for an easy way to take control of your finances, RocketMoney is definitely worth a try.

How Does RocketMoney Work?

How does RocketMoney work? After you sign up and link your bank account, RocketMoney will automatically track all of your bills and subscriptions. It will then show you how much you’re spending on each and how much you can save by canceling or negotiating them.

RocketMoney also has a handy feature that will remind you when your bills are due, so you never have to worry about missing a payment again. Plus, if you ever need to dispute a charge, RocketMoney will help take care of that for you.

Bottom line: RocketMoney is the easiest way to manage your money and save on your bills. So why wait? Sign up today!

What Are the Benefits of Using RocketMoney?

There are plenty of reasons to start using RocketMoney to manage your budget. Here are some of the top benefits:

1. You’ll get a comprehensive view of your spending.

With RocketMoney, you can see all of your expenses in one place. This makes it easy to identify problem areas and make changes in your spending habits.

2. You’ll be able to save money on your bills.

RocketMoney helps you save money on your bills by negotiating better rates with service providers and automating payments.

3. You’ll be able to stay organized and in control of your finances.

With RocketMoney, you’ll know exactly how much money you have available at any given time. This will help you stay out of debt and save for your future goals.

How to Get Started With RocketMoney

Ready to start using RocketMoney to manage your budget? It’s easy! Just follow these simple steps:

First, download the app or visit the website. Then, create an account and enter your basic information. Next, connect your bank account and credit cards. Finally, review your transactions and start saving money!

It really is that easy. Within minutes, you’ll be able to see all of your expenses in one place and start taking control of your finances. So what are you waiting for? Try RocketMoney today!

RocketMoney vs. Other Budgeting Apps

When it comes to budgeting, there are a lot of different options to choose from. But we believe that RocketMoney is the best way to manage your money and save on your bills. Here’s why:

First of all, RocketMoney is totally free to use. You can track your spending, create a budget, and receive alerts when bills are due—all without spending a penny. Plus, RocketMoney is 100% secure, so you can rest assured that your financial information is safe and confidential.

Second of all, RocketMoney is super easy to use. The interface is simple and intuitive, so you’ll be able to get started right away. And with our helpful tutorials and support team, you’ll always have someone there to help you out if you need it.

So if you’re looking for an easy way to manage your money and save on your bills, we highly recommend RocketMoney. Try it out today and see for yourself how awesome it is!

RocketMoney Success Stories

Imagine this: you get a notification that your cable bill is due, but when you log in to pay, you realize that you’ve been overcharged. AGAIN. Ugh. This sort of thing happens to all of us at some point, but with RocketMoney , it doesn’t have to be a headache anymore.

RocketMoney is a free app that helps you track your expenses, manage your budget, and save money on your bills. It’s simple to use and can be customized to fit your needs. Plus, there are tons of success stories from happy users who have saved hundreds (or even thousands) of dollars using RocketMoney .

So if you’re looking for an easy way to take control of your finances, RocketMoney is definitely worth checking out.

Conclusion

RocketMoney is the perfect way to manage your money and save on your bills. With TrueBill, you can:

– Easily track your spending

– Get bill reminders and refunds

– Find great deals on your bills

Sign up for RocketMoney today and start taking control of your finances!

Check out some of our other personal finance guides today!

3 Top-Ranking SEO Tools For WordPress

SEO is important, but who has time to learn this complicated skill? Here is an overview of three SEO tools for WordPress that will do the work for you.

If you purchase an independently reviewed product or service through a link on our website, we may receive an affiliate commission. We appreciate our readers!

What is SEO?

If you’ve ever tried driving online traffic, you’ll know the term SEO. Since WordPress powers 37% of all websites, knowing the best SEO tools for WordPress is essential.

In basic terms, SEO, or search engine optimization, is the use of keywords and key phrases that allow internet users to find your website. Whether selling a product or service or trying to raise awareness about a cause, it’s important to understand how someone might try to find you.

For example, if you’re selling laptop accessories, would someone be more likely to search “accessories for a laptop” or “laptop accessories?” If you can’t answer that, you might miss out on traffic.

Search engine optimization is an art

You have to know the most searched terms and key phrases for the article or product you’re trying to draw attention to. Then, you have to insert those keywords and key phrases naturally in the text and metadata, ensure you have enough original text to rank, and make the information enjoyable and easy to read.

Do you have the time to learn this new skill while also trying to run a business or organization? The answer is probably no. Luckily, there is a plugin for that—several, in fact.

Now the question is: How do you choose the right one?

The three highest-rated SEO tools for WordPress

  1. All in One SEO

AIO SEO is the OG of SEO tools for WordPress. It’s automatically enabled when using Gutenberg block editor and Classic Editor, and it is an amazing option for beginners. It offers a lot of the same options as Yoast (analyses for readability, keyword/key phrases, metadata, etc.), but we feel AIO SEO has a more approachable interface. It also offers an actual score (out of 100) to let users know how they’re doing, and the plugin provides all of the necessary services without nitpicking.

Although you have to splurge for a premium subscription to reap all of the benefits, All in One SEO is easy to use, easy to understand, and used by digital marketers and Average Joes alike.

  1. Rank Math SEO

Rank Math is gaining on AIO SEO and Yoast, thanks to its AI Assistant, which helps content creators write appealing, SEO-friendly articles. It can integrate with Google Analytics (including keyword suggestions) and is compatible with WordPress Multisite. You can also choose an option that allows you to rank for unlimited keywords.

Rank Math SEO accomplishes all fundamental SEO analysis while making it easy to switch by offering a 1-click import option from Yoast, AIO SEO, and SEO Press. It’s not quite as tried and true as some of the others, but we wouldn’t be surprised if this one eventually takes the lead.

  1. Yoast SEO

Yoast’s tagline is “SEO for everyone.” Whether you have a small business, a media site, or you’re part of some giant conglomerate, Yoast has tools and price points to suit your needs. Yoast analyzes your site’s SEO based on keywords or phrases you provide and offers suggestions. The plugin also provides advice on readability, and you can benefit from several language options and a preview of how it will look on Google.

Pay for premium, and this plugin will give you crawl settings, search engine pings, social previews, additional keywords, internal linking suggestions, and more.

However, with Yoast, you have to be careful not to get caught up in the numbers. Do 25.2% of your sentences have 20 words or more? According to Yoast, that number should be 25%, and you will get flagged.

NerdSimple’s Bottom Line

There are several great SEO tools for WordPress. Yoast gives great in-depth analyses, and Rank Math comes with all the bells and whistles. However, for those who want something low maintenance and easy to use, it has to be All in One SEO. Give it a try today. It’s the plugin we use for NerdSimple, and we love it!

Check out other great web development guides from NerdSimple today.